Request your deposit back, simply.
When your tenancy ends we email you a private link. On it you register that you've left, see any charges with the evidence behind them, reply to each one, and tell us where to send the money. There's no account to create, and nothing is final until you confirm it.
Four steps, one link
The whole thing happens on the same private page, so there's nothing to chase and nothing to dig out of your inbox.
- 1
Register that you've left
On the day you go, tell us where the keys are. Our system dates it, so there's never a question about when you moved out.
- 2
The check-out inventory
An independent clerk records the property and we compare it with the check-in inventory from the start of your tenancy, room by room.
- 3
Any charges, with the evidence
If there's something to pay for, you see each item with the inventory wording and the invoice. Accept it, offer a different amount, or question it, and pick the reason closest to yours.
- 4
Agree and get paid
Once everything's agreed you add your bank details on the same page. The deposit is returned within ten days of agreement.
The things people usually ask
Where is my deposit held?
Your deposit is protected with a government-approved scheme, either insured or custodial. Your private page shows which, and the reference. Whoever holds it pays it back once the amount is agreed.
What if I don't agree with a charge?
Reply to that charge on your page. Say what you'd pay, or that it was like that when you moved in, or that it's fair wear and tear, and add your own words. If you reported a problem that wasn't fixed, say so: one of the team reads that personally.
Does anyone else see my bank details?
Only the person making the payment, and every time they look it's logged. They're never sent by email.
I share the house. Does this work for all of us?
Yes. Each of you gets your own private link. Charges in your own room are yours; anything in a shared space is split between the house, and you can see how.
What if we can't agree?
Either side can refer the disputed amount to the deposit scheme's free adjudication. Everything on your page, the inventories, the evidence and the conversation, goes with it.